Refund Policy
Last updated: November 2024
1. Overview
At TOPUPGAMEMOBILE, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our game top-up services.
Important Notice
Due to the nature of digital goods and instant delivery services, most completed orders are non-refundable. Please ensure all information is correct before placing an order.
2. Eligible for Refund
Refunds may be issued in the following cases:
Order Not Delivered
If the order was not delivered within 24 hours and we are unable to fulfill it due to technical issues on our end.
Wrong Item Delivered
If you receive a different item or amount than what you ordered due to our error.
Payment Processed But Order Not Created
If your payment was successfully processed but the order was not created in our system.
Service Unavailability
If the game or service becomes unavailable after your order and we cannot fulfill it.
3. Not Eligible for Refund
Refunds will NOT be issued in the following cases:
Incorrect Account Information
If you provided incorrect Player ID, Server, or other game account information resulting in delivery to the wrong account.
Completed Delivery
If the items have been successfully delivered to your game account.
Change of Mind
If you simply changed your mind after the order was placed or completed.
Account Banned/Suspended
If your game account was banned or suspended by the game publisher after delivery.
Third-Party Issues
Issues caused by game publishers, maintenance periods, or third-party service providers.
4. Refund Request Process
Contact Support
Email us at support@gametopup.com or contact via Telegram @gametopup with your order details.
Provide Information
Include your Order ID, username, payment proof, and detailed description of the issue.
Investigation
Our team will investigate your request within 1-3 business days.
Resolution
If approved, refund will be processed within 5-7 business days.
5. Refund Methods
5.1 Wallet Credit (Preferred): Refunds are typically issued as credit to your TOPUPGAMEMOBILE wallet for future purchases.
5.2 Original Payment Method: In some cases, refunds may be issued to your original payment method (USDT address). This may take longer and may be subject to network fees.
5.3 Processing Time: Wallet credits are instant upon approval. Cryptocurrency refunds may take 1-5 business days.
6. Partial Refunds
In cases where only part of the order was affected (e.g., partial delivery), we may issue a partial refund proportional to the undelivered portion. The exact amount will be determined after investigation.
7. Order Cancellation
7.1 Orders can only be cancelled if they have not been processed yet.
7.2 Due to instant processing, most orders cannot be cancelled after payment confirmation.
7.3 To request cancellation, contact support immediately after placing the order.
8. Chargebacks and Disputes
8.1 Please contact us before initiating any payment disputes or chargebacks.
8.2 Fraudulent chargebacks will result in immediate account termination.
8.3 We will provide all necessary documentation to payment processors in case of disputes.
9. Time Limits
Refund requests must be submitted within 7 days of the original order date. Requests submitted after this period may not be honored.
10. Contact Us
For refund requests or questions about this policy, please contact us:
Email: support@gametopup.com
Telegram: @gametopup
Response Time: Within 24 hours