Privacy Policy
Last updated: November 2024
1. Introduction
TOPUPGAMEMOBILE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and username
- Email address
- Phone number (optional)
- Game account information (Player ID, Server)
- Payment information and transaction history
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use the collected information for:
- Processing and fulfilling your orders
- Creating and managing your account
- Communicating with you about orders and services
- Providing customer support
- Improving our website and services
- Preventing fraud and unauthorized activities
- Complying with legal obligations
- Sending promotional communications (with your consent)
4. Information Sharing
We may share your information with:
4.1 Service Providers: Third-party companies that help us operate our business (payment processors, hosting services).
4.2 Game Publishers: To process your top-up orders and deliver items to your game account.
4.3 Legal Requirements: When required by law or to protect our rights and safety.
4.4 Business Transfers: In connection with mergers, acquisitions, or sale of assets.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure payment processing
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Data Retention
7.1 We retain your personal information for as long as your account is active or as needed to provide services.
7.2 Transaction records are kept for accounting and legal purposes (typically 5-7 years).
7.3 You can request deletion of your data subject to legal requirements.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to processing for marketing purposes
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at support@gametopup.com
9. Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@gametopup.com
Telegram: @gametopup